Shipping & Return Policy
Shipping
We currently ship only within the continental United States and can deliver only to valid street addresses. We do not ship to P.O. boxes, freight forwarders, or reshipping services.
Returns
We want you to love your Dr. Scholl’s™ purchase as much as we do. If you are not completely satisfied, we're here to help.
To be eligible for a return, items must be returned in the same condition in which they were received. Return requests must be submitted within 30 days of delivery.
Please retain the original packaging whenever possible, as it may be needed for your return.
How Returns Work
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Return shipping costs are the responsibility of the customer.
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We do not provide prepaid return labels.
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To initiate a return, please contact us at [INSERT EMAIL ADDRESS]. Once your request has been reviewed, we will provide the appropriate return shipping address.
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After your return is received and inspected, approved refunds will be issued to the original form of payment.
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Please allow 5–10 business days for your financial institution to process and post the refund.
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For larger items, such as pillows and mattress pads, we recommend compressing the product back into its original packaging whenever possible.
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We recommend using a trackable shipping service to help ensure timely delivery and processing of your return.
Damages & Order Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at [INSERT EMAIL ADDRESS] so we can evaluate the issue and make it right.
Refund Processing
Once your return has been received, inspected, and approved, your refund will be issued to the original form of payment. Please allow 5–10 business days for your financial institution to process and post the refund.
